Due to a severe weather event in OK, our technical support responses may be delayed at times over the next couple of days.
Only our corporate office is located in OK, all of our servers, etc. are located in Chicago, IL. We are operating at 100%.
As we rapidly approach our 6th year anniversary, we are ramping up to deploy several new product lines and make significant changes to our existing hosting infrastructure.
For a considerable amount of time, we have been researching and developing this new hosting infrastructure. I can't reveal all of the juicy details yet, however, I can say that it's going to pretty darn cool! Keep an eye out on your e-mail associated with your account - our current geeks will be the first to know!
On April 8, 2013, we are scheduling network maintenance to begin deployment of upgraded networking equipment at our Chicago, IL data center location.
Every one of our shared, reseller and VPS servers will experience a brief 20-30 minute period of network unavailability (downtime) during the maintenance window. Our dedicated server customers will experience a more extended period of downtime (if you are a dedicated customer affected by this, we have already sent you an e-mail). The network upgrade will occur between the hours of 11 PM CST and 6 AM CST on April 8-9, 2013.
Keep an eye on this blog post for any changes to the scheduled maintenance or for any real time updates during the scheduled maintenance window.
We would like to thank you in advance for your patience - we do apologize that this upgrade will result in downtime and we will do our absolute best to keep any network unavailability to a minimum.
We are aware and are currently working to resolve an issue with network attached storage that is causing downtime for a small number of clients that have a shared hosting account with us on the Goliath and Titan servers.
We have no ETA for resolution at this time. Please know that we are working diligently to resolve the issue as quickly as possible and we thank you for your patience in advance.
3/4/2013 @ 6:00 PM
All remaining issues with network attached storage have been resolved at this time and all users are back online. Thank you again for your patience.
We are issuing an immediate reboot for the Goliath server to install a kernel update that addresses an issue the server has been encountering. This update will prevent further system crashes as we have been seeing over the past several days on the system.
At this time we have brought online a new DNS server to function as our primary nameserver. This will require an IP modification at your registrar if you are using your own custom nameservers. If you are using nameservers provided & maintained by GeekStorage, you do not need to worry about this update. If you are using private nameservers, which is most common among our reseller client base, you will need to update the IP address associated with your NS1 subdomain as soon as possible.
If you are using custom nameservers, such as ns1.yourdomain.com and ns2.yourdomain.com, you will need to check if you are using 188.8.131.52 or 184.108.40.206 for your DNS. If so, you will need to update your domain registrar with the new IP address for your private nameserver. Nameservers using 208.100.54.x, 67.202.92.x, or 208.117.43.x do not require any modification.
If you are currently using 220.127.116.11 for one of your private nameservers, update the associated nameserver to the new IP: 18.104.22.168
If you are currently using 22.214.171.124 for one of your private nameservers, update the associated nameserver to the new IP: 126.96.36.199
These changes must be made before October 25th, 2012!
If you are using ns1.geekstorage.com & ns2.geekstorage.com or our white-label nameservers, you do not need to change anything!
For assistance with updating your nameserver IPs, should you need to make the adjustment noted above, please visit our knowledgebase video tutorial database for private nameserver registration at the link below.