GeekStorage.com Service Announcements - Latest Comments

jhigdon in response to: Goliath Offline (Resolved)

Wed, 29 Aug 2012 20:10:36 +0000

Hi Simon,

The Server Announcements are also posted on the Dashboard of our Account Management website (http://www.geekstorage.com/my). We’ll look at adding a link under our Geek Support page on our website.. thanks for the feedback!

Also, appreciate the report regarding the Twitter and Facebook links. We just started using this blog theme about a week ago and it appears we overlooked those two URL’s when double checking everything – thanks again!

Regards,

Jay

Simon in response to: Goliath Offline (Resolved)

Wed, 29 Aug 2012 20:00:36 +0000

As Jay says, technology snafus are a way of life for those in computing. It can be painful, of course, when we come to expect “always on” functionality if services such as email/files are unavailable for an extended length of time– but I’m impressed with how forthright and honest GeekStorage has been about this particular issue.

It might be suggested, however, that the link to the announcements blog be more prominent on the front page, or at least here: http://www.geekstorage.com/geek-support.html

I wouldn’t have noticed it had it not been pointed out in the Twitter feed.

Also, on the blogs, the “Keep in touch with…” section below, with links to the Facebook and Twitter accounts appears to be broken.

It shows: http://www.geekstorage.com/blog/skins/geekstorage/%3Cbr%20/%3E%3Cb%3ENotice%3C/b%3E:%20%20Undefined%20variable:%20gspages%20in%20%3Cb%3E/home/geek/public_html/blog/skins/geekstorage/_sidebar.inc.php%3C/b%3E%20on%20line%20%3Cb%3E25%3C/b%3E%3Cbr%20/%3E

Tim Roelandt in response to: Goliath Offline (Resolved)

Wed, 29 Aug 2012 18:13:38 +0000

Thanks for the feedback Geeks <3

jhigdon in response to: Goliath Offline (Resolved)

Wed, 29 Aug 2012 17:25:40 +0000

When dealing with technology, unfortunately these things will occasionally happen. We do our best to minimize them and fix them quickly when they do occur. If you need greater performance and reliability with your website hosting, you may want to consider increasing your budget and looking at one of our VPS or dedicated server options. Even with those, however, hardware can break, networks can be attacked. We respond to every incident quickly and work to resolve it in the fastest manner possible. All of our servers are proactively managed to minimize incidents such as these.

Again, our apologies for the inconvenience and thanks for your understanding.

SLA credit is available, as per our policy, by contacting billing@geekstorage.com.

ZZ in response to: Goliath Offline (Resolved)

Wed, 29 Aug 2012 17:22:52 +0000

Agreed, this is really terrible and is cutting heavily into my work. Totally unacceptable.

Jon Williams in response to: Goliath Offline (Resolved)

Wed, 29 Aug 2012 16:44:29 +0000

Patience isn’t one of my strong points when I’m paying for a service that can’t keep a site up without downtime every couple of months at best. NOT ACCEPTABLE!

Sean in response to: Titan DDoS (Resolved)

Thu, 24 May 2012 17:07:27 +0000

I was wondering why the service was being interrupted. Thanks for keeping us updated on this situation.

James in response to: Titan Offline (Resolved)

Thu, 24 May 2012 15:06:06 +0000

Are you sure it’s fixed because we’ve been “down” practically all morning (3+ hours)? Not good for business…