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Emergency Maintenance Notification - 07/22/2014 - LAS1 (Completed)

July 22, 2014 at 6:59 PM

Emergency Maintenance Notification

**NOTE: This only applies to dedicated server customers who are located in LAS1. NO SHARED, RESELLER, OR VPS CUSTOMERS ARE LOCATED IN LAS1.***

Start Time: Tuesday, July 22 2014 4:00PM Pacific Time

Estimated Completion Time: Unknown, current estimate 12-18 hours

Expected Service Impact: None

Possible Service Impact: High

Maintenance Information:
LAS1 is currently operating on emergency backup generator power. The electric utility company which provides power to our LAS1 datacenter (NV Energy) has determined that our main service transformer has suffered a critical failure, resulting in a complete loss of utility power to the datacenter. We are actively working with their engine ers to complete a repair or replacement of the unit ASAP.

Our facility is currently operating normally on generator backup power. All redundant power systems have operated flawlessly thus far, and customer power has not been impacted in any way. Our fuel suppliers have been notified and are on standby should we require additional fuel at any time.

Please stand by for updates, as this situation is rapidly evolving.

Update #1: 07/22/2014 @ 10:37 PM Pacific Time

The data center has concluded emergency power maintenance without any impact to power delivered to customer equipment. NV Energy has completed replacement of our main utility transformer with a larger unit, which we hope will preclude any future incidents. We have transitioned off of our backup generators and are now running normally on utility power.

Please let us know if you have any questions regarding this matter.