We are pleased to announce that we will be upgrading our backup facilities across all Chicago Shared, Reseller, and VPS systems to the new R1Soft CDP 3.0 software beginning today. This process will disable backup access for a few days, but once the upgrade & backup seed process is completed, you will find the R1Soft Backups link in your cPanel for easy access to backups.

What does this mean for backups in the meantime? Access to R1Soft CDP backups will not be available again until after your server has been seeded in the new R1Soft CDP 3.0 system. This does mean you will not be able to gain access to the older backups, as well.

Are any changes being made to backup policy & retention? Yes. We are changing from an hourly backup schedule to a daily backup schedule with 7 day retention. This will improve service speeds throughout the course of the day, and keep backup hours to a minimum even on our largest systems.

Will I notice anything else? You may notice slight speed degradation while backups are being seeded for the first time. This process should be negligible in its impact on the currently running systems, however, and we do not expect it to cause any problems with site accessibility.