Users on our Helios shared hosting server are currently experiencing downtime as the result of an in-progress TCP Syn Flood attack. We are currently working to restore service as quickly as possible.
We apologize for any inconvenience and we thank you for your patience while we work to restore your service as quickly as possible.
EDIT: 4:30 PM CST
The server is back online at this time.
We are aware and are currently working to resolve an issue with network attached storage that is causing downtime for a small number of clients that have a shared hosting account with us on the Goliath and Titan servers.
We have no ETA for resolution at this time. Please know that we are working diligently to resolve the issue as quickly as possible and we thank you for your patience in advance.
3/4/2013 @ 6:00 PM
All remaining issues with network attached storage have been resolved at this time and all users are back online. Thank you again for your patience.
On May 15th, 2010, between the hours of 4 AM to 6 AM CST, the Los Angeles DC network will be undergoing emergency maintenance to upgrade multiple network switches. We have been informed by the DC to expect two to three outages during the maintenance window, lasting approximately 15-20 minutes each.
This emergency maintenance is aimed at resolving the network issues that have been occurring over the last couple of weeks.
If you have any questions regarding this, please contact us at [email protected].
UPDATE:
This maintenance has been completed.
At approximately 12:30 PM CST the data center in Los Angeles, CA experienced a network and/or power failure. We are aware of this issue and will do everything we can to help resolve this issue as quickly as possible. At the current time we do not have an ETA for service restoration. We will update you as soon as we know more.
If you have any questions, please e-mail us at [email protected].
UPDATE:
Service has been restored at approximately 01:05 PM CST. We are not aware of the cause of today's outage, but we will find out and let you know.
UPDATE:
We've heard back from the data center regarding the cause of the downtime today:
"Todays network issue was related to a faulty switch card which took down one of the vlan routers. Unfortunately the errors in the logs looked to be related to network changes made yesterday and delayed diagnosing the real issue. Once network engineers reversed all changes made yesterday and the network continued having issues the decision was made to swap the card. Once the card initialized and came online traffic began flowing normally again.
In an effort to prevent further issues, we have setup a planed maintenance window for tomorrow morning (Saturday May 14th) between 2AM PST to 4AM PST. During this window there will be two to three service disruptions of 15-20 minutes each as multiple network switches are upgraded."