I am very unhappy with this service. This isn't the first time my site has gone down for unknown reasons, although this doeesn't happen often. I will be looking for a new host for my site as your support and customer service is absolutely non-existant!

Jon,

We're dealing with technology and servers will occasionally need to be rebooted and FSCK's will occasionally need to be performed.

I am sorry that you are upset, but to say our customer service is non-existent is simply not true -- we've blogged, tweeted and are updating support tickets as they come in regarding this issue.

What else would you like us to do?

Regards,

Jay

Maybe having someone answer your phones, perhaps picking a time to do this when it will have less of an impact on customers sites, and try fuxing the support link under contact us on your site. All of those would be a good start!

Jon,

The server crashed, this wasn't scheduled maintenance.

We do not currently offer telephone support (and we've never offered it). Our telephone number is answered Monday-Friday, 8 AM - 5 PM CST, for sales and billing-related calls. You can, however, leave emergency voice mails for support.

As far as I can tell, our support link on our contact us page works just fine -- it takes you to the Account Management website where you can then click "Support" and then "Open Ticket" to complete an online support request.

Regards,

Jay

i think you guys do a great job, thank you for posting updates when there are issues.

Cesar,

Thanks for the kind words, it's appreciated! :)

Regards,

Jay

Hey, thanks for the updates!

Today problem again...
my forum is hosted here...
and i have other site in other host.
Honestly the other host is rare to have a problem. Here is kind of common. I know that the administrators here are attentive, but visitors to our sites do not like that the site is off. I ask that if possible change my account to another server more stable. If not, I have no other choice but to seek another host.

minnasuki,

You need to send us an e-mail at support@geekstorage.com if you are having any issues. If you want your account to be migrated to a different server, you will need to request that via a support ticket.

Regards,

Jay

I have already sent you a ticket.
Ticket ID: #777658

Did not normalize until now.

Plz migrate to different server.

Greetings,

As I stated previously, if you would like migrated you will have to request it via support ticket. We cannot authenticate your request via our blog nor is the comment area of a blog post an official support medium.

We'll be happy to assist you, however, you will have to communicate with us via support ticket for your request.

Regards,

Jay

Thanks Jay...

i sent reply of ticket requesting to migrate. Ticket ID: #777658

Plz check for me...

Are you sure it's fixed because we've been "down" practically all morning (3+ hours)? Not good for business...