Geek Storage


Managed Dedicated Servers

Frequently Asked Questions

Here are answers to some questions that we see on a regular basis.


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What credit cards do you accept?

We accept Visa, Mastercard, Discover and American Express.

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Do you accept PayPal?

Yes, we do accept PayPal.

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Does GeekStorage offer service to International clients?

Most definitely! We are open to geeks around the world. Whether your pocket protector is from Hungary or the United States, you're always welcome here.

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What if I need more space and bandwidth?

Additional hard drives, memory, bandwidth and other upgrade options can be purchased. Please let one of our Sales Geeks assist you.

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Does GeekStorage require service contracts?

For the most part, no. Only one service plan (Starter, shared plan) requires at least a 12 month billing period. All other plans have a monthly billing option and do not require any contract whatsoever.

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Does GeekStorage offer free trials?

We do not offer a free trial on our dedicated server offering.

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How long does it take to set up a new account?

All of our dedicated serverss are usually provisioned within the first 24 hours after you sign up. The only delay would be if you choose the PayPal payment option and then don't complete payment right away. Your account's setup would be delayed until you have completed payment.

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Does GeekStorage charge any setup fees?

We do not charge setup fees for any of our service plans. Some account upgrade options do have setup fees.

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Does GeekStorage charge any hidden fees?

We do not charge any hidden fees. All of our service fees are published on our service pages or in our Terms of Service (for overages, etc.).

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Can I buy domains names from GeekStorage?

Yes, domain names start at $8/per year and can be purchased on our Order page.

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I have my own SSL certificate, can GeekStorage install it for me?

Yes, we can install your own SSL certificate for a $10 installation fee. SSL certificates require a dedicated IP address, so you would also need to order one if your current plan does not provide one to you.

Alternatively, if your control panel allows it (such as cPanel), you can install your own SSL certificate absolutely free of charge.

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Does GeekStorage offer SSL certificates for purchase?

Yes, we currently offer a 128 / 256 bit RapidSSL Certificate for $15/year (IP address not included).

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Does GeekStorage offer PHP 5?

Yes, we fully support PHP 5 (w/Zend Optimizer).

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Do you offer custom servers? How about unmanaged servers?

We do offer custom server setups, including unmanaged servers. Please let one of our Sales Geeks assist you.

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How can I contact technical support?

You can contact technical support by visiting our "Powered by Geek" Support website or you can e-mail us at support@geekstorage.com.

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What type of issues can Geek Support help me with?

Anything relating to your server's operating system or control panel is covered under the general technical support we offer.

Any third party script installations, configuration or general trouble shooting of those third party scripts is not supported under our free managed service and will be billed accordingly, if requested.

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Where are your dedicated servers located?

New dedicated servers are being installed in either the Atlanta, GA IDC or the Dallas, TX IDC. Location depends on server availability at each data center.

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How does the free website migrations work? What if I need more?

After signing up for a new GeekStorage account, you can submit a request to Geek Support to initiate website transfers from your old provider to your new account. We only perform cPanel to cPanel website migrations.

If your previous host is running cPanel we will be able to transfer all files, databases and email accounts. If your previous host uses a different control panel, we will only be able to transfer files for you.

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