Managed Dedicated Servers
We gladly accept...
Go geek with confidence...
Managed Service Overview
With every dedicated server we provide FREE managed service to help you with initial server configuration, hardening and help when you need it. Having a dedicated server shouldn't be an exercise in guesswork, that's why Geek Support always has your back. We are here for you and if we can't help, we'll let you know who can.
What's included with our free managed service....
Free Reboots
Upon request, we will perform free reboots of your dedicated server.
Operating System & Control Panel Installation & Configuration
Every dedicated server includes free operating system configuration and free control panel installation. Need help setting up name servers or configuring your mail or database settings? Don't worry, we have your back!
Operating System & Control Panel Updates, when requested
We believe that true managed service doesn't end when you receive your welcome e-mail, but is there to support you whenever you need it. We will keep the operating system and control panel of your dedicated server up-to-date with much needed developer updates, upon request. The best part is... it's free of charge to request this!
Operating System & Control Panel Module Installation & Configuration
Operating system & control panel modules such as FFMpeg, FFMpeg-PHP, Mencoder, MPlayer, Flvtool2, Zend, Ioncube loaders, LiteSpeed (license required), etc., can be installed free of charge by Geek Support, as a part of our managed service offering.
Free Security Hardening
That's right! If you go geek with GeekStorage you can request that we harden (also known as "secure") your dedicated server against attacks and unscrupulous users absolutely free of charge!
Our hardening service includes installation and configuration of a firewall, hardening Apache, PHP, mail and a bunch of other services to ensure your server has protection from "evil-doers".
Free Website Migrations
Moving to GeekStorage and need help moving your websites to our service? Our geeks would love to help you out. Every dedicated server we sell comes with FREE website migrations, where we will help you relocate website files and databases for your users. You can't go wrong with FREE managed service and website transfers!
Resource Monitoring of the dedicated server (CPU, Memory and Disk)
We keep an eye on every dedicated server we sell and will let you know when your dedicated server is starting to outgrow your current allotments. Upgrading your server is easy and can be dome with minimal downtime.
General troubleshooting of issues related to the Operating System and/or Control Panel
Have a problem and can't figure it out? It's really not a problem! Just let Geek Support know and we'll troubleshoot any issues pertaining to your operating system or control panel, free of charge!
What's not included with our free managed service....
3rd party script installations
Our managed service does not include 3rd party script installation. Most developers offer either an automated installation process for their scripts or you can purchase script installation service from GeekStorage for $10/per script. Also, some developers offer installation service with the purchase of their products.
For the purposes of clarity, we define 3rd party scripts as anything installed that is not a part of the operating system or control panel. For example: vBulletin, phpBB, etc. would be 3rd party scripts.
3rd party script troubleshooting
Our managed service does not include 3rd party script troubleshooting. Given the sheer number of developed scripts on the market today, we are unable to provide troubleshooting support of 3rd party scripts. This support would be best handled by the developers of the software to ensure quick and appropriate resolution.
For the purposes of clarity, we define 3rd party scripts as anything installed that is not a part of the operating system or control panel. For example: vBulletin, phpBB, etc. would be 3rd party scripts.
Individual website monitoring
GeekStorage constantly monitors the node's hardware and processes, as well as the network and power. We guarantee that the node your dedicated server is on will be up 99.9% of the time (backed by an SLA), or we'll start refunding a portion of your monthly payment for each half hour, past 99.9%, that your dedicated server is offline due to the node being unavailable.
What we do not monitor are the processes on your dedicated server, including any individual websites that you host.
Direct technical support for your customers
Our managed service offering does not include any direct technical support for your customers and/or website visitors. Only authorized persons on your account may contact GeekStorage for technical support of your dedicated server.
