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SpamExperts Reporting Addon for Mozilla Thunderbird

Author: Geek Support Reference Number: AA-00506 Created: 07/10/2015 01:46 PM Last Updated: 07/10/2015 01:56 PM

SpamExperts Reporting Addon for Mozilla Thunderbird:

SpamExperts provides email client add-ons to report Spam which was not correctly blocked to our central systems.

  1. Addon for "Mozilla Thunderbird client"

This version is currently supported by Mozilla Thunderbird versions 3.0 and above.

How to install the addon:

  • Save the download to your local machine. 
  • Open Thunderbird 
  • Click "Tools > Addons" 
  • Click the drop down box in the top left corner, and choose "Install addon from file" 
  • Navigate to your downloaded SpamExperts Thunderbird addon 
  • Choose Ok. 
  • Once the addon has been installed, restart Thunderbird. 

**Please note, if you are upgrading your installation, please remove the old installation being installing the new one.**

Steps to report spam:

When you need to report a spam message, do the following: 

  1. Select the message from the overview 
  2. Right click and choose "Report Spam" 

The message will be reported to us, and moved directly to your trash folder. 

Please note for this to work, the emails must contain our headers as well as the standard email headers. If you are unsure, then you can see the headers by clicking "Ctrl + U" to view the source. What is needed to report the message is the following: 

  • X-Filter-ID: 
  • X-BRANDNAME-Class: 
  • X-BRANDNAME-Evidence: 
  • X-Recommended-Action:

Have any questions?

If you have any questions or need assistance, please contact Geek Support.

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