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Reseller Hosting

1 cPanel User Guide

This article provides the URL to the cPanel User Guide. cPanel User Guide You can access the latest cPanel User Guide at: cPanel User Guide Have any questions? If you have any questions or need assistance, please contact Geek Support. Please help us make…

2 How can I upgrade/downgrade my Reseller Hosting plan?

We make it easy to upgrade or downgrade your service with us. Upgrading/Downgrading a Service To upgrade or downgrade your Reseller Hosting plan, please login to the GeekStorage Portal. After logging in, click the Services tab Select the desired service you…

3 How do I get listed on search englines like Google, Bing, etc?

This article will briefly introduce you to Search Engine Optimization (SEO). Search Engine 101 You do not need to do anything special, nor pay anyone, to get your website listed on search engines. Search engines, such as Google, use "spiders" to crawl the…

4 How do I login to my cPanel control panel?

This article will describe how to login to cPanel as well as explain common errors encountered when trying to login. How do I login to cPanel? Your account welcome e-mail will contain your login credentials and temporary URL to your website's control panel.…

5 I've lost my account welcome e-mail, can you resend it?

So you've lost your welcome e-mail, eh? We can fix that for you! To have your welcome e-mail resent to the billing contact on file, please e-mail Geek Support with your request and include your domain. Please help us make Geek Knowledge better! Your comments…

6 I've signed up but I haven't received an account welcome e-mail!

Depending on the type of account you purchased and how you paid, you may receive your welcome e-mail immediately, within a couple of days, or after payment has been received. General guideline to follow for determining when you should receive your welcome…

7 Speed Test File Download & IP/Ping Test Information

This article will provide you a link to our speed test file download and also a test IP Address that you can use for ping/traceroute tests. Speed Test File Download To download a speed test file, located on our Chicago network, please click here. IP Address…

8 What is the home directory? What is the path to it?

This article will explain the "home" directory and what the path is to this directory on your account. What is the "home" directory? The "home" directory is the main directory for your website, including your "public_html" and "www" folders among others.…

9 Will you edit my website's text or graphics for me?

This article will introduce you to our website administration service. Will You Edit My Website? We do provide website administration for our geeks for a fee. We charge $80/hour (invoiced in 30-minute increments) for website administration. This includes…

10 Will you install software scripts for me?

This article will provide explanation on our support policy as it relates to software script installations. 3rd Party Software Script Installation and Support We include Softaculous Premium with your web hosting. Softaculous is a 1-click installer for 260…

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