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Los Angeles - Unplanned Outage (07/16/2010)

July 16, 2010 at 7:40 PM

We are currently experiencing an outage at our Los Angeles location, which has rendered services unavailable for the below servers. We will post updates as we receive them from the datacenter, and would like to thank everyone for their patience and understanding.

Metis
Iris
Omega
Alpha
Aries
Node1
Node2
Node4

7:50PM Update: It appears there has been a power outage at the Los Angeles datacenter. The power has been restored however as of yet we are not seeing our servers coming back online. We are awaiting further updates from the datacenter at this time.

7:56PM Update: These servers are coming back online at this time:

Metis
Iris
Omega
Node1
Node2
Node4

Note for VPS servers: Since this was an unclean shutdown, your VPS will be coming back online within ~20 minutes from the actual Node coming online, after which the node will perform quota maintenance within several hours, causing your VPS to go offline again for 10-30 minutes, and then come back online finally after the quota maintenance is completed. We apologize for this inconvenience.

8:51PM Update: The server listed below is back online at this time. We are working on finishing a FSCK on the Aries server, and the Omega server is pending further investigation regarding a disk issue. We hope to have further positive updates for you shortly.

Alpha

8:58PM Update: The server listed below is back online at this time. We are still waiting on further updates regarding the Omega server.

Aries

9:58PM Update: We are still working on getting the issues on the Omega server resolved.

11:40PM Update: We are still waiting on an update from the datacenter regarding the hardware issue that seems to have come up on the Omega server after the power outage earlier today. As of yet we still have not receive a response from the datacenter and we do not have an ETA to provide. It is likely the datacenter is backlogged with many other similar requests due to the power outage, so it is difficult to guess how long it may take to get this issue resolved. We promise to keep the blog as up to date as possible with new information as we receive it.

12:54AM Update: The datacenter has still not been able to get to our issue to bring the Omega server back online. Unfortunately there is still no ETA for a resolution.

3:48AM Update: The datacenter is currently looking in to the hardware issue on Omega. If the issue is what we expect, the server should be back online within the next hour. Another update to follow as soon as we receive word back from the datacenter.

4:58AM Update: Unfortunately we have not yet received an update from the datacenter regarding the root cause of the issue. We are still waiting to hear back from their end.

5:42AM Update: The datacenter has let us know that they will get back to the issues on Omega as soon as they can, there are still many pending issues on other servers that are slowing down the process of investigating the troubles on the Omega server.

7:42AM Update: We unfortunately do not have any significant updates to provide at this time regarding the Omega server. We can confirm there is a hardware issue on the Omega server, sadly this means that the server will be at the end of the datacenter support queue, since there are far more servers still offline that can be fixed more quickly that they need to attend to. We still do not have any sort of time frame as to when the Omega server will be back online, as we still do not know what exactly needs to be replaced and thus how much more work is required to get the server back online once the hardware is replaced. Optimistically, once the datacenter gets the faulty hardware replaced, we hope to have the server online very quickly afterwards.

12:54AM Update: Great news, Omega is back online! After a hard drive replacement, the primary raid array is back to normal operating status. Do note that hard drive functions may be slowed for some time as the RAID array is rebuilt on to the new hard drive, this can last up to a few days. We would like to thank everyone for their patience and understanding throughout this process.