April 11, 2015 at 1:01 PM
We are aware of and are actively working to resolve an issue on our OnApp cloud that is causing downtime to certain VPS.
We would like to thank you in advance for your patience while we work to resolve this issue. We currently anticipate that the issue will be resolved within the next 30 minutes, so at approximately 01:30 PM CST.
Update @ 01:30 PM CST on 04/11/2015
Most VPS customers are back online at this time. There are still a few VPS offline, but they are now in the process of being booted back up. Those remaining few should be back online within the next 10 minutes.
The cause of this outage has been traced to a bug with the OnApp software that was present on certain hypervisors running a slightly different version, that we discovered while performing routine maintenance today. Those hypervisors have now been updated to be on the same software version as the rest of the cloud.
If you have any questions, or have any issues that you would like to report, please contact us at firstname.lastname@example.org.