OnApp Outage (8/3/2016)

August 5, 2016 at 9:42 AM

We are aware of an issue with our OnApp cloud that is affecting some of our VPS users. We are investigating the root cause of this issue and hope to have the issue resolved very soon. Thank you for your patience while we work to restore service.

Update at 12:00PM CDT: The issues on our OnApp platform for users on the chi01 node group are now resolved. All VMs should be coming back online at this time. If you still see any issues, please contact our support team for assistance.

Chi-2 Data Center Outage

January 2, 2016 at 7:43 PM

As of approximately 3:30 PM CST, the Chi-2 data center's internet connectivity was interrupted by a cut to the data center's fiber line. Engineers are on-site troubleshooting and working to resolve the issue as quickly as possible. 

Chi-2 hosts some of our dedicated server customers and off-site backups for shared and reseller hosting customers. No shared, reseller, or VPS customers are located in Chi-2.

We will continue to post further updates to our service announcements blog and Twitter as soon as they are available. At the current time there is no known ETA for resolution, but please know that the problem is being addressed and a resolution will follow as quickly as is possible.

Update: 01/02/2016 @ 11:20 PM CST

Chi-2 internet connectivity has been restored at this time. When additional information is available, we will post it here.

Urgent VPS Service Maintenance - Short Downtime 12/11/15

December 11, 2015 at 9:23 AM

We are performing urgently needed updates to our VPS platform today. Most users will see a downtime from 15-20 minutes beginning at around 9:30-10:00AM CDT today (12/11/15). We will keep this post updated with information as the process proceeds. This update will address stability issues with the SSD-based VPS service. We apologize for the short notice and thank you for your patience.

11:19AM CDT Update: VPS service maintenance is now complete. The VPS control panel will be back online in 15-30 minutes, as well. All VPS instances are back online at this time.

Titan Emergency Maintenance (5/8/2015)

May 8, 2015 at 1:58 AM

This evening we have seen a significant drive failure affecting Titan MySQL data. We have swapped out the failed hardware and are actively restoring Titan user MySQL data from the available backups. We expect this process to require another 2-5 hours to fully complete because there is a large amount of data to transfer. We will update this blog post as soon as we have more information regarding the resolution of this issue.

(Update @ 5:25AM CDT 5/8/2015)

Titan MySQL service is now restored. MySQL data was restored from our latest available system-wide backup. If you do see any major data loss with your database, let us know and we can check for user-level backups of your database. We would like to thank everyone for their patience during the resolution of this issue.

OnApp Outage (Resolved)

April 11, 2015 at 1:01 PM

We are aware of and are actively working to resolve an issue on our OnApp cloud that is causing downtime to certain VPS. 

We would like to thank you in advance for your patience while we work to resolve this issue. We currently anticipate that the issue will be resolved within the next 30 minutes, so at approximately 01:30 PM CST.

Update @ 01:30 PM CST on 04/11/2015

Most VPS customers are back online at this time. There are still a few VPS offline, but they are now in the process of being booted back up. Those remaining few should be back online within the next 10 minutes.

The cause of this outage has been traced to a bug with the OnApp software that was present on certain hypervisors running a slightly different version, that we discovered while performing routine maintenance today. Those hypervisors have now been updated to be on the same software version as the rest of the cloud.

If you have any questions, or have any issues that you would like to report, please contact us at support@geekstorage.com.