Category: "Hardware"

Network Attached Storage Issue (Resolved)

March 4, 2013 at 4:40 PM

We are aware and are currently working to resolve an issue with network attached storage that is causing downtime for a small number of clients that have a shared hosting account with us on the Goliath and Titan servers.

We have no ETA for resolution at this time. Please know that we are working diligently to resolve the issue as quickly as possible and we thank you for your patience in advance.

3/4/2013 @ 6:00 PM 

All remaining issues with network attached storage have been resolved at this time and all users are back online. Thank you again for your patience.

Omega Emergency Maintenance / FSCK (11/30/2011) (RESOLVED)

November 30, 2011 at 11:33 AM

Omega required a reboot this morning and during the restart, a FSCK needed to be performed. The FSCK delayed the server coming back online for approximately an hour.

At this time, the server is online and the name server process is starting back up.  Once the name server process has completed startup, all websites will be back online.

We'd like to thank you for your continued patience with the Omega server. We know the server's performance has not been up to par over the last month and we have already ordered new hardware to replace and upgrade Omega.

Los Angeles DC - Emergency Maintenance (05/15/2010) (RESOLVED)

May 14, 2010 at 2:58 PM

On May 15th, 2010, between the hours of 4 AM to 6 AM CST, the Los Angeles DC network will be undergoing emergency maintenance to upgrade multiple network switches. We have been informed by the DC to expect two to three outages during the maintenance window, lasting approximately 15-20 minutes each.

This emergency maintenance is aimed at resolving the network issues that have been occurring over the last couple of weeks.

If you have any questions regarding this, please contact us at [email protected].


This maintenance has been completed.

Chicago DC - Planned Maintenance Window (04/28/2010-04/30/2010) (RESOLVED)

April 19, 2010 at 2:04 AM

Greetings fellow geeks!

All servers located in our Chicago, IL data center location will be undergoing a brief maintenance period that will require approximately 15-30 minutes of downtime per server.

The maintenance will consist of moving servers to a different location within the same data center. This move will lay the groundwork for some of our major service enhancements that will begin next month.

We have tentatively scheduled this maintenance period between the dates of 04/28/2010 and 04/30/2010. The move will happen between the hours of 12 AM and 3 AM CST on those dates.

Further updates regarding this maintenance will be posted here.

UPDATE (04/27/2010 @ 11:35 PM CST):

The previously announced maintenance window for the Chicago DC servers has been scheduled between 12:00AM and 3:00AM CST Friday morning (04/30/2010). The downtime per server should be between 15-30 minutes.

We look forward to continuing improvements for our services, stay tuned for many exciting announcements following the server relocation at the Chicago DC!

UPDATE (04/30/2010 @ 02:32 AM CST):

It looks like our initial estimate of 15-30 minutes downtime per server was a little optimistic, at this time we expect service to be restored within 1 hour to all Chicago servers. We apologize for the extended maintenance period and would like to thank everyone for their patience.

UPDATE (04/30/2010 @ 05:50 AM CST):

The maintenance for the Chicago DC servers has completed as of this time, note for users on Node3 you may notice an additional 10-15 minute outage as your quotas are recalculated, we apologize for this inconvenience. Once again we would like to thank everyone for their patience throughout the maintenance this morning.