Scheduled Maintenance - OnApp Platform - 06/15/2014 - 06/16/2014 (Completed)

June 11, 2014 at 12:25 PM

Start Date: 06/15/2014

Start Time: 09:00 PM Central Time

Estimated End Date: 06/16/2014

Estimated End Time: 02:00 AM Central Time

Service: OnApp Platform Upgrade

Type of Work: Software Upgrade and Testing

Impact of Work: Intermittent service availability of VPS servers during upgrade and testing during the maintenance window

This notification is to inform you that on Sunday, June 15th, 2014, beginning at 09:00 PM Central Time, with an estimated ending on Monday, June 16th, 2014, at 2:00 AM Central Time, the OnApp Platform will have intermittent inaccessibility during a planned software upgrade and necessary testing. All support tickets will be answered as usual. We do ask that you refrain from submitting a ticket regarding your VPS during this maintenance window as any issue(s) you encounter are likely a direct result of this maintenance.

Update #1 - 9:58 PM Central Time, 06/15/2014

The start of the maintenance has been delayed until 10 PM Central Time. We still hope to have the maintenance fully completed by the 2 AM Central Time estimated ending.

Update #2 - 2:17 PM Central Time, 06/16/2014

We are wrapping up some maintenance work on the backend, but otherwise the maintenance has been completed successfully. Most VPS experienced less than 5 minutes of downtime (if any) and there were only a handful that experienced a slightly longer downtime, so we're thankful this maintenance went quite smoothly overall.

We will need to perform about 1 more hour of maintenance on the platform at 11 PM Central Time 06/16/2014. This is a pretty minor maintenance operation and we don't expect more than 5 minutes of downtime (if any) for all VPS on the OnApp platform.

Scheduled Maintenance Notification - 03/30/14 - OnApp Platform (Canceled)

March 24, 2014 at 4:55 PM

Notice of Scheduled Maintenance Window

Service Affected: All VPS Servers

Maintenance Type: Software upgrade

Impact of Work: Minimal downtime, but intermittent slow speeds are likely throughout the maintenance window. Server reboots may be necessary during this maintenance window. Do not plan for the OnApp Control Panel to be available during this maintenance window.

Start Date: 03/30/2014

Start Time: 11:00 PM CDT (GMT -5)

End Date: 03/31/2014

End Time: 04:00 AM CDT (GMT-5) 

OnApp Issue - VM's failing to start (Resolved)

November 30, 2013 at 10:01 AM

We are aware of an issue with OnApp currently that is causing some VM's to be offline and not allowing them to start. The issue is being investigated by OnApp support and ourselves and we hope to have a resolution soon.

We apologize for any inconvenience and I'd like to thank you in advance for your patience.


Most of the affected VM's have been migrated to other hypervisors and are back online at this time. The root cause of this issue is still being investigated by the OnApp developers.


HV8 is being rebooted at this time.


All affected VM's are back online. OnApp is still investigating the root cause of the issue.

Goliath Issue (Resolved)

November 16, 2013 at 8:11 PM

We are aware of an issue with the Goliath server. The server is currently experiencing an issue which is preventing the server from booting properly. All users on the Goliath server are experiencing downtime associated with this issue.

At the present time we do not have a definitive ETA for resolution of this issue; however, we are working to resolve the issue as quickly as possible. Thank you for your continued patience.

** Update 9:22PM CDT **

The Goliath server is coming back online at this time. Web access should be restored in 10-15 minutes after all services are brought back online.

We encountered a kernel problem when rebooting the system while it was under a SYN flood attack. The reboot was in attempt to re-gain access so we could filter out the attack. During the reboot, a kernel problem was encountered which we then began to troubleshoot. Ultimately we were led to a problem with the underlying software supporting the LVM partitions. After this was corrected we were able to bring the server back online.

We apologize for the extreme amount of downtime on the Goliath server this month. Unfortunately the DDoS attacks have not been able to be filtered as well as we had hoped with the typical methods we use to do so, and the kernel issue today only added further downtime to an already poor situation. We are working around the clock to reduce the impact of incoming DDoS attacks on this server as well as to pinpoint the targeted site so we can relocate it to a different system.

PHP/MySQL Enhancements

October 12, 2013 at 9:01 PM

We are happy to announce a number of improvements for Shared & Reseller clients.

We have phased out usage of PHP 5.2 in favor of PHP 5.3. For 99% of customers this should be a transparent change as we have replicated the configuration between the two very closely. If you do run in to any problems, please feel free to let us know and we will help get any issues resolved. For users on the new Helios server, the primary PHP version is 5.4, with 5.3 available via .htaccess setting.

We have finally managed to work out the quirks with PHP Opcode Caching in our shared hosting environment, and we are excited to be rolling out Zend OpCache support to all servers over the next several days. Atlas is already online with the new Zend OpCache module.

We have also improved server security across the board by enabling CageFS for all current hosting systems. This should not have any negative impact on currently running services.