Node5 Offline

April 13, 2012 at 9:21 AM

We have been investigating the issue causing Node5 to crash. We will update this post when we have more information and a definitive timeline to service restoration. Thank you for your continued patience and understanding.

Titan, Atlas Downtime & R1Soft Backups

April 12, 2012 at 8:32 AM

We would like to apologize to clients on the Titan and Atlas servers this morning. We scheduled 15 minutes downtime but there have been about 2 hours downtime in total. The R1Soft CDP Backups did not play well with Titan, resulting in several instances where the system had to be rebooted to clear zombie processes that were otherwise causing services to encounter problems with disk space usage. We have halted R1Soft Backups on both Titan & Atlas, as well as Node6, until we are able to interface with R1Soft directly concerning the problems we have seen on these servers.

Users on Goliath should see R1Soft Backups available via cPanel at this time, and Virtuozzo VPS users at the Chicago datacenter on Node3 and Node5 may notice degraded speeds today while the backups continue seeding.

Titan Emergency Maintenance

April 11, 2012 at 6:58 PM

The Titan server requires emergency maintenance to update the local kernel. This is not common since we implement Ksplice for automated reboot-less kernel updates, however with our new backup solution we have encountered a problem regarding the kernel which requires it be updated manually as soon as possible.

Scheduled Timeframe: Between 12PM and 1AM CDT 4/12/11

Expected Downtime: 15 minutes

R1Soft CDP Backup System Upgrade

April 11, 2012 at 3:50 PM

We are pleased to announce that we will be upgrading our backup facilities across all Chicago Shared, Reseller, and VPS systems to the new R1Soft CDP 3.0 software beginning today. This process will disable backup access for a few days, but once the upgrade & backup seed process is completed, you will find the R1Soft Backups link in your cPanel for easy access to backups.

What does this mean for backups in the meantime? Access to R1Soft CDP backups will not be available again until after your server has been seeded in the new R1Soft CDP 3.0 system. This does mean you will not be able to gain access to the older backups, as well.

Are any changes being made to backup policy & retention? Yes. We are changing from an hourly backup schedule to a daily backup schedule with 7 day retention. This will improve service speeds throughout the course of the day, and keep backup hours to a minimum even on our largest systems.

Will I notice anything else? You may notice slight speed degradation while backups are being seeded for the first time. This process should be negligible in its impact on the currently running systems, however, and we do not expect it to cause any problems with site accessibility.

Apollo Outage (3/16/12)

March 16, 2012 at 11:24 PM

During a rebuild of the hard drive RAID array on the Apollo server, the server crashed causing an extended downtime tonight after encountering some errors during the RAID array rebuild. We were able to recover from the situation after some work, and the server is back online at this time. The RAID array rebuild is not expected to encounter any further issues, however service speed will be slow and intermittently service may become unavailable until the rebuild is complete. Once completed the Apollo server speed should return to normal, fast speeds. We expect this to take around 24 hours total to complete from this time, at the most. We do apologize for this situation and we would like to thank everyone for their patience and understanding throughout the downtime tonight on the Apollo server.