Los Angeles - Unplanned Outage (07/16/2010)

July 16, 2010 at 7:40 PM

We are currently experiencing an outage at our Los Angeles location, which has rendered services unavailable for the below servers. We will post updates as we receive them from the datacenter, and would like to thank everyone for their patience and understanding.


7:50PM Update: It appears there has been a power outage at the Los Angeles datacenter. The power has been restored however as of yet we are not seeing our servers coming back online. We are awaiting further updates from the datacenter at this time.

7:56PM Update: These servers are coming back online at this time:


Note for VPS servers: Since this was an unclean shutdown, your VPS will be coming back online within ~20 minutes from the actual Node coming online, after which the node will perform quota maintenance within several hours, causing your VPS to go offline again for 10-30 minutes, and then come back online finally after the quota maintenance is completed. We apologize for this inconvenience.

8:51PM Update: The server listed below is back online at this time. We are working on finishing a FSCK on the Aries server, and the Omega server is pending further investigation regarding a disk issue. We hope to have further positive updates for you shortly.


8:58PM Update: The server listed below is back online at this time. We are still waiting on further updates regarding the Omega server.


9:58PM Update: We are still working on getting the issues on the Omega server resolved.

11:40PM Update: We are still waiting on an update from the datacenter regarding the hardware issue that seems to have come up on the Omega server after the power outage earlier today. As of yet we still have not receive a response from the datacenter and we do not have an ETA to provide. It is likely the datacenter is backlogged with many other similar requests due to the power outage, so it is difficult to guess how long it may take to get this issue resolved. We promise to keep the blog as up to date as possible with new information as we receive it.

12:54AM Update: The datacenter has still not been able to get to our issue to bring the Omega server back online. Unfortunately there is still no ETA for a resolution.

3:48AM Update: The datacenter is currently looking in to the hardware issue on Omega. If the issue is what we expect, the server should be back online within the next hour. Another update to follow as soon as we receive word back from the datacenter.

4:58AM Update: Unfortunately we have not yet received an update from the datacenter regarding the root cause of the issue. We are still waiting to hear back from their end.

5:42AM Update: The datacenter has let us know that they will get back to the issues on Omega as soon as they can, there are still many pending issues on other servers that are slowing down the process of investigating the troubles on the Omega server.

7:42AM Update: We unfortunately do not have any significant updates to provide at this time regarding the Omega server. We can confirm there is a hardware issue on the Omega server, sadly this means that the server will be at the end of the datacenter support queue, since there are far more servers still offline that can be fixed more quickly that they need to attend to. We still do not have any sort of time frame as to when the Omega server will be back online, as we still do not know what exactly needs to be replaced and thus how much more work is required to get the server back online once the hardware is replaced. Optimistically, once the datacenter gets the faulty hardware replaced, we hope to have the server online very quickly afterwards.

12:54AM Update: Great news, Omega is back online! After a hard drive replacement, the primary raid array is back to normal operating status. Do note that hard drive functions may be slowed for some time as the RAID array is rebuilt on to the new hard drive, this can last up to a few days. We would like to thank everyone for their patience and understanding throughout this process.

Metis Server - Unplanned Outage (05/25/2010) (RESOLVED)

May 25, 2010 at 3:06 PM

While resolving some service issues on the Metis server today we encountered a problem that required the server to be rebooted immediately, during the reboot it was determined that there was filesystem corruption on the primary hard drive, and we are waiting on a filesystems check to complete at this time. The estimated total downtime will be around 90 minutes, which leaves approximately 30 minutes for the remainder of the filesystems check. If this timeframe is to be extended we will update this notice here immediately.


We have determined there are further problems to the filesystems on the Metis server which require an additional filesystems check and repair, we do not have an exact ETA for resolution at this time, however we expect between 30 minutes and two hours to complete the remaining filesystems repairs.


The filesystem repairs to the Metis server have been completed at this time, and service is coming back online now for users on the Metis server.

Los Angeles DC - Emergency Maintenance (05/15/2010) (RESOLVED)

May 14, 2010 at 2:58 PM

On May 15th, 2010, between the hours of 4 AM to 6 AM CST, the Los Angeles DC network will be undergoing emergency maintenance to upgrade multiple network switches. We have been informed by the DC to expect two to three outages during the maintenance window, lasting approximately 15-20 minutes each.

This emergency maintenance is aimed at resolving the network issues that have been occurring over the last couple of weeks.

If you have any questions regarding this, please contact us at [email protected].


This maintenance has been completed.

Los Angeles DC - Data Center Outage (05/14/2010) (RESOLVED)

May 14, 2010 at 1:47 PM

At approximately 12:30 PM CST the data center in Los Angeles, CA experienced a network and/or power failure. We are aware of this issue and will do everything we can to help resolve this issue as quickly as possible. At the current time we do not have an ETA for service restoration. We will update you as soon as we know more.

If you have any questions, please e-mail us at [email protected].


Service has been restored at approximately 01:05 PM CST. We are not aware of the cause of today's outage, but we will find out and let you know.


We've heard back from the data center regarding the cause of the downtime today:

"Todays network issue was related to a faulty switch card which took down one of the vlan routers. Unfortunately the errors in the logs looked to be related to network changes made yesterday and delayed diagnosing the real issue. Once network engineers reversed all changes made yesterday and the network continued having issues the decision was made to swap the card. Once the card initialized and came online traffic began flowing normally again.

In an effort to prevent further issues, we have setup a planed maintenance window for tomorrow morning (Saturday May 14th) between 2AM PST to 4AM PST. During this window there will be two to three service disruptions of 15-20 minutes each as multiple network switches are upgraded."

Chicago DC - Planned Maintenance Window (04/28/2010-04/30/2010) (RESOLVED)

April 19, 2010 at 2:04 AM

Greetings fellow geeks!

All servers located in our Chicago, IL data center location will be undergoing a brief maintenance period that will require approximately 15-30 minutes of downtime per server.

The maintenance will consist of moving servers to a different location within the same data center. This move will lay the groundwork for some of our major service enhancements that will begin next month.

We have tentatively scheduled this maintenance period between the dates of 04/28/2010 and 04/30/2010. The move will happen between the hours of 12 AM and 3 AM CST on those dates.

Further updates regarding this maintenance will be posted here.

UPDATE (04/27/2010 @ 11:35 PM CST):

The previously announced maintenance window for the Chicago DC servers has been scheduled between 12:00AM and 3:00AM CST Friday morning (04/30/2010). The downtime per server should be between 15-30 minutes.

We look forward to continuing improvements for our services, stay tuned for many exciting announcements following the server relocation at the Chicago DC!

UPDATE (04/30/2010 @ 02:32 AM CST):

It looks like our initial estimate of 15-30 minutes downtime per server was a little optimistic, at this time we expect service to be restored within 1 hour to all Chicago servers. We apologize for the extended maintenance period and would like to thank everyone for their patience.

UPDATE (04/30/2010 @ 05:50 AM CST):

The maintenance for the Chicago DC servers has completed as of this time, note for users on Node3 you may notice an additional 10-15 minute outage as your quotas are recalculated, we apologize for this inconvenience. Once again we would like to thank everyone for their patience throughout the maintenance this morning.