Titan Emergency Maintenance (5/8/2015)

May 8, 2015 at 1:58 AM

This evening we have seen a significant drive failure affecting Titan MySQL data. We have swapped out the failed hardware and are actively restoring Titan user MySQL data from the available backups. We expect this process to require another 2-5 hours to fully complete because there is a large amount of data to transfer. We will update this blog post as soon as we have more information regarding the resolution of this issue.

(Update @ 5:25AM CDT 5/8/2015)

Titan MySQL service is now restored. MySQL data was restored from our latest available system-wide backup. If you do see any major data loss with your database, let us know and we can check for user-level backups of your database. We would like to thank everyone for their patience during the resolution of this issue.

OnApp Outage (Resolved)

April 11, 2015 at 1:01 PM

We are aware of and are actively working to resolve an issue on our OnApp cloud that is causing downtime to certain VPS. 

We would like to thank you in advance for your patience while we work to resolve this issue. We currently anticipate that the issue will be resolved within the next 30 minutes, so at approximately 01:30 PM CST.

Update @ 01:30 PM CST on 04/11/2015

Most VPS customers are back online at this time. There are still a few VPS offline, but they are now in the process of being booted back up. Those remaining few should be back online within the next 10 minutes.

The cause of this outage has been traced to a bug with the OnApp software that was present on certain hypervisors running a slightly different version, that we discovered while performing routine maintenance today. Those hypervisors have now been updated to be on the same software version as the rest of the cloud.

If you have any questions, or have any issues that you would like to report, please contact us at [email protected].

Emergency Maintenance Reboots - All Systems (1/27/2015)

January 27, 2015 at 12:08 PM

We will be rebooting all shared and reseller hosting systems shortly to address an urgent security update. Expected downtime is less than 15 minutes per server. We will update this blog post once the process is completed.

Update: The emergency maintenance has been completed.

Incoming TCP Syn Flood - Helios (12/11/2014)

December 11, 2014 at 4:26 PM

Users on our Helios shared hosting server are currently experiencing downtime as the result of an in-progress TCP Syn Flood attack. We are currently working to restore service as quickly as possible.

We apologize for any inconvenience and we thank you for your patience while we work to restore your service as quickly as possible.

EDIT: 4:30 PM CST 

The server is back online at this time.

Emergency Hypervisor Maintenance

November 16, 2014 at 4:54 PM

We are currently experiencing an issue on one of our VPS hypervisors that requires immediate maintenance. This will not impact all VPS customers, however a handful will see intermittent service during this time. We expect this issue to be resolved within 15-30 minutes. We are very sorry for the inconvenience. Please look to this post for further updates as the maintenance proceeds.

Update: Service has been restored for all VMs directly affected by the maintenance this evening. We are going through all VMs to ensure everyone is back online.