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Network Connectivity Issues (Resolved - 7/2/2020)

July 2, 2020 at 2:27 AM

Around  12:00AM (CDT) we identified a network connectivity issue which was affecting traffic to all of our US-based hosting services. After getting in touch with our upstream provider within a few minutes, they were aware of an issue with two routers on their network and were working to restore connectivity. Connectivity was restored around 1:30AM (CDT). We are now awaiting a detailed report from the datacenter regarding the issue which we will also post here on the Service Announcements blog as soon as possible. We would like to thank everyone for their patience and understanding; please know this is not normal (neither for us nor our upstream provider) and we do expect provisions will be put in place to prevent similar issues from occurring again in the future.