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Scheduled Maintenance - OnApp Platform - 06/15/2014 - 06/16/2014 (Completed)

June 11, 2014 at 12:25 PM

Start Date: 06/15/2014

Start Time: 09:00 PM Central Time

Estimated End Date: 06/16/2014

Estimated End Time: 02:00 AM Central Time

Service: OnApp Platform Upgrade

Type of Work: Software Upgrade and Testing

Impact of Work: Intermittent service availability of VPS servers during upgrade and testing during the maintenance window

This notification is to inform you that on Sunday, June 15th, 2014, beginning at 09:00 PM Central Time, with an estimated ending on Monday, June 16th, 2014, at 2:00 AM Central Time, the OnApp Platform will have intermittent inaccessibility during a planned software upgrade and necessary testing. All support tickets will be answered as usual. We do ask that you refrain from submitting a ticket regarding your VPS during this maintenance window as any issue(s) you encounter are likely a direct result of this maintenance.

Update #1 - 9:58 PM Central Time, 06/15/2014

The start of the maintenance has been delayed until 10 PM Central Time. We still hope to have the maintenance fully completed by the 2 AM Central Time estimated ending.

Update #2 - 2:17 PM Central Time, 06/16/2014

We are wrapping up some maintenance work on the backend, but otherwise the maintenance has been completed successfully. Most VPS experienced less than 5 minutes of downtime (if any) and there were only a handful that experienced a slightly longer downtime, so we're thankful this maintenance went quite smoothly overall.

We will need to perform about 1 more hour of maintenance on the platform at 11 PM Central Time 06/16/2014. This is a pretty minor maintenance operation and we don't expect more than 5 minutes of downtime (if any) for all VPS on the OnApp platform.