April 12, 2012 at 8:32 AM

We would like to apologize to clients on the Titan and Atlas servers this morning. We scheduled 15 minutes downtime but there have been about 2 hours downtime in total. The R1Soft CDP Backups did not play well with Titan, resulting in several instances where the system had to be rebooted to clear zombie processes that were otherwise causing services to encounter problems with disk space usage. We have halted R1Soft Backups on both Titan & Atlas, as well as Node6, until we are able to interface with R1Soft directly concerning the problems we have seen on these servers.

Users on Goliath should see R1Soft Backups available via cPanel at this time, and Virtuozzo VPS users at the Chicago datacenter on Node3 and Node5 may notice degraded speeds today while the backups continue seeding.