Outage at Chicago Datacenter (2/22/2025)
We are currently seeing several dedicated server and VPS clients offline as a result of an issue at the Chicago datacenter location. We believe there has been a power distribution unit (PDU) failure and we are working with the datacenter to determine the cause and appropriate course of action. We will continue to post updates here to this announcement as more information becomes available.
Services impacted:
DNS (partial outage)
VPS services on OnApp Platform (18 services impacted)
Dedicated Servers (at least 5 servers impacted)
Update 11:46AM (CDT): Datacenter has confirmed one of the PDUs servicing our equipment has failed. Techs are working on replacing the PDU now.
Update 12:37PM (CDT): The PDU has been replaced and all dedicated server clients should be back online. Partial VPS and DNS service outage will require additional work and updates will be provided via support ticket to each impacted customer.