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Service Outage (10/4/2017)

October 4, 2017 at 5:17 PM

At 2PM CDT (GMT-5) a power outage occurred at our upstream provider, leaving all services offline while the issue was remedied. Following power restoration, we still saw several servers offline and had to investigate the cause of this problem. One of our power distribution units (PDUs) had failed. We had a spare on site for exactly this type of occurrence, and it was installed as quickly as possible to bring all still-offline services back online at approximately 5PM CDT (GMT-5).

Although this issue was out of our control, we are pleased our emergency response went well with a full PDU failure being resolved in such a short period of time given the extreme situation. It is impossible to avoid hardware failure completely, but we are continually working to ensure we are prepared for such problems when they do arise as they did today.

We would like to thank everyone for their patience and understanding as we worked through the outage today. If you are still seeing any service problems, please let us know and we will check into any remaining issues right away.