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Unscheduled VPS Service Interruption (4/8/2017)

April 8, 2017 at 8:17 PM

We are currently investigating an issue affecting the OnApp control panel and two hypervisors hosting VPS customers. We have techs on site investigating the cause and working to get this issue resolved as soon as possible. Updates will be posted here as soon as we have more information.

[ posted at 8:16PM CDT 4/8/2017 ]

The issue has been identified as a partial PDU failure in the rack servicing our Chicago-based VPS services. This took down two hypervisors and the OnApp control panel server for roughly 60 minutes today (4/8/2017). We have identified the failing PDU ports and will have a replacement installed shortly; service is already restored and VPS services should be back to normal operation at this time.

[ update posted at 9:02PM CDT 4/8/2017 ]