« Reboot for Neptune Server Scheduled for 6/30/2020 between 11:00PM and 12:00AMUnscheduled VPS Service Outage Affecting HV11 and SHV1 (Resolved - 3/22/2019) »

Unscheduled Reboot for Neptune Shared Hosting Server (11/11/2019)

November 11, 2019 at 5:02 PM

We apologize for a short unscheduled outage today on the Neptune server. We have issued an unscheduled reboot on Neptune today around 4:54PM CDT. We are still investigating the cause of the issue, but we believe unusually high memory usage to be the cause at this time. We will be actively monitoring for a recurrence of the situation which brought about the issue, and we do not currently expect any further downtime for the Neptune server. Service should be up again as of 5:00PM CDT (total downtime around 10 minutes).

Update (5:17PM): Customers hosted on IP address may be offline still as a result of the same issue above. We have determined the memory spike was caused by a DDoS attack, which continues at this time. We are working on detaching the attacked domain from the server and using other mitigation tactics to get customers on back online as quickly as possible. Thank you for your patience.

Update (6:33PM): Users on should see their sites back online at this time. Please note services may feel sluggish on making connection attempts due to the ongoing DDoS attack. Services are up and running (speedily), but the network service is taking a bit longer to respond because it is bearing the brunt of the attack right now in the form of thousands of active connection attempts. We have configured the server temporarily to be able to handle this style of attack, although the downside is there are minor hiccups in the connection we are noticing as a result. We will revert to normal settings once the attack has subsided, and we thank you for your patience.