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I've signed up but I haven't received an account welcome e-mail.

Author: Geek Support Reference Number: AA-00206 Views: 8864 Created: 01/05/2011 07:15 PM Last Updated: 06/22/2018 07:54 PM 0 Rating/ Voters

Depending on the type of account you purchased and how you paid, you may receive your welcome e-mail immediately, within a couple of days, or after payment has been received.

When you should receive your welcome e-mail:

  • Unlimited and Performance Hosting: Your welcome e-mail will be sent immediately after payment is received.
  • Reseller Hosting: Your welcome e-mail will be sent immediately after payment is received.
  • Virtual Private Servers (VPS): Your welcome e-mail will be sent immediately after payment is received.
  • Managed Dedicated: Your welcome e-mail will be sent within 24-72 hours after payment is received.

I've waited and I still don't have my welcome e-mail!

Some ISP's may mark your welcome e-mail as "junk mail" and may place it in a quarantine or junk/SPAM folder. Please be sure to check for the welcome e-mail in those folders.

If you can't find your welcome e-mail and you should have received it by now, please contact Geek Support for assistance.

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