Categories
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Account and Billing
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How do I change the owner of my account?
In order to change the the person or entity responsible for your account, please e-mail [email protected] or open a ticket for the Billing Geeks at our support desk. If e-mailing, please include your domain name and the name of the person or company… |
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How do I get the 30-day money back refund?
In order to request a refund you must cancel your account. You can request a refund in the notes of your cancellation request and we will then process the cancellation and refund, if eligible, at the same time. Please note, not all accounts can qualify for… |
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How do I make sure all of my invoices are paid?
To check to see if all of your invoices are paid, you will need to log in to the GeekStorage Portal. Once logged in, look at the dashboard and see if there any unpaid invoices listed under the Invoices section. If you have an unpaid invoice, you will see… |
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How do I renew my service?
All active hosting services are on a recurring billing cycle. You will receive notice of renewal by way of a renewal invoice e-mailed to your account's billing contact seven (7) days prior to your renewal date. Following the invoice, your credit card, if… |
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How do I update my account information?
To update your account information, you will need to first login to the GeekStorage Portal. Updating Contact Information To view and update your contact details, click on the Account tab. Review your Contact Information. If you need to change your Contact… |
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How do I view if my acount has a credit balance?
An account credit can be applied for a variety of different reasons, including: Generating an invoice using Add Funds An upgrade or downgrade of your service An affiliate payout Canceling a service An overpayment An SLA claim Viewing Your Account Credit Balance… |
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I canceled my account, but I'm still being charged!
First, please be sure that you've properly canceled your account by completing the steps listed here: How do I cancel my account? It is possible that you had past due invoices at the time of your account cancellation. In order to complete an account cancellation,… |
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I have a credit card on file, but I keep getting an overdue invoice notification.
There are a couple of reasons why you may be receiving an "Overdue Invoice Notification" even if you have a credit card on file. The most common reasons for this are: Expired Credit Card Insufficient Funds Bank Fraud Verification (sometimes banks will reject… |
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I keep getting a notice that I need to pay, but I've already sent payment.
If you've already sent payment but are still receiving e-mails indicating you need to pay, there are a few reasons why this could be happening: You received an "Order Verification" notice and have since verified your account, but you still need to pay (find… |
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I lost or forgot my password to my GeekStorage account. How can I reset it?
How to Reset Your Password To reset your password to the GeekStorage Portal, follow these steps: Visit the GeekStorage Portal On the login page, click on Retrieve forgotten password Enter your e-mail address and follow the prompts to send a password reset… |
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