Apollo Outage (3/16/12)

March 16, 2012 at 11:24 PM

During a rebuild of the hard drive RAID array on the Apollo server, the server crashed causing an extended downtime tonight after encountering some errors during the RAID array rebuild. We were able to recover from the situation after some work, and the server is back online at this time. The RAID array rebuild is not expected to encounter any further issues, however service speed will be slow and intermittently service may become unavailable until the rebuild is complete. Once completed the Apollo server speed should return to normal, fast speeds. We expect this to take around 24 hours total to complete from this time, at the most. We do apologize for this situation and we would like to thank everyone for their patience and understanding throughout the downtime tonight on the Apollo server.

Omega Emergency Maintenance / FSCK (11/30/2011) (RESOLVED)

November 30, 2011 at 11:33 AM

Omega required a reboot this morning and during the restart, a FSCK needed to be performed. The FSCK delayed the server coming back online for approximately an hour.

At this time, the server is online and the name server process is starting back up.  Once the name server process has completed startup, all websites will be back online.

We'd like to thank you for your continued patience with the Omega server. We know the server's performance has not been up to par over the last month and we have already ordered new hardware to replace and upgrade Omega.

Aries Emergency Maintenance / FSCK (06/08/11)

June 8, 2011 at 11:52 AM

11:50AM CST - The Aries server is currently down due to an issue on one of the service partitions causing errors for most dynamic websites. The system is down to run an emergency filesystem check to clear up some journaling issues we were seeing that were the root cause of the error users had seen this morning. We expect the filesystem check process to take around 1 hour and we are monitoring it closely at this time to ensure it completes in a timely manner and to keep updates coming. We apologize for the trouble and inconvenience this may cause for you and your website, and we appreciate your patience as we work through this issue.

12:00PM CST - Judging by the progress of the filesystem check, we expect the Aries server to be back online within 1-2 hours. This is longer than we anticipated but everything is going smoothly thus far and we do not expect any hiccups in the process.

12:52PM CST - Looks like the initial estimate was on target, services should be coming back online within the next few minutes. :)

GeekStorage.com Scheduled Maintenance 04/24/11-04/25/11 (RESOLVED)

April 25, 2011 at 12:13 AM

This post will provide you with the most up-to-date information regarding the scheduled maintenance window for the Chicago DC relocation. You can find detailed information regarding the Chicago DC relocation here.

We ask that our customers in our Chicago, IL data center please refrain from submitting trouble tickets to our help desk in reference to any service interruptions caused by this maintenance during the published maintenance window time frame. The most up-to-date information regarding this maintenance window can be found right here.

04/24/2011 @ 2300 hrs:

Non customer servers, including the server hosting geekstorage.com, are being prepared to be taken offline so that they can be relocated between data centers.

04/25/2011 @ 0010 hrs:

Non customer servers, including the server hosting geekstorage.com, have been successfully migrated between data centers and service has been restored.

04/25/2011 @ 0045 hrs:

The following shared and reseller servers are being prepared to be taken offline so that they can be relocated between data centers.

  • Zeus
  • Apollo

If you are a dedicated server customer located in the 350 E. Cermak Rd., Chicago, IL data center, your server will be moved during this first batch of customer servers to be relocated.

04/25/2011 @ 0205 hrs:

The following shared and reseller servers have been successfully migrated between data centers. The servers are being turned back online and service should be restored shortly.

  • Zeus
  • Apollo

If you are a dedicated server customer located in the 350 E. Cermak Rd., Chicago, IL data center, your server has been successfully migrated and service has been restored.

04/25/2011 @ 0230 hrs:

The following VPS nodes are being prepared to be taken offline so that they can be relocated between data centers.

  • Node3
  • Node5
  • Node6

04/25/2011 @ 0345 hrs:

The following VPS nodes have been successfully migrated between data centers. The servers are being turned back online and service should be restored shortly.

  • Node3
  • Node5
  • Node6

Maintenance Complete

At this time, the scheduled maintenance has been completed. Some servers will are still coming back online, however, I can now say that the migration went off without a hitch! The average downtime per server was approximately 1 hour and 15 minutes, far short of our 3 hour estimates.

If you have any questions regarding the maintenance or need technical support, please e-mail us at support@geekstorage.com.