08/29/2012 @ 09:50 AM CST

We are actively working to resolve an issue with Goliath that is causing the server to be offline.

This post will be updated with more information as soon as it becomes available.

08/29/2012 @ 10:15 AM CST

We are seeing a kernel panic on Goliath. We are resolving the kernel issue at this time and we expect the server to be back online within 20 minutes.

08/29/2012 @ 11:15 AM CST

We are still working to resolve the kernel panic issue on the Goliath server. Websites will still appear offline as we work as quickly as possible to restore service. Our apologies for the inconvenience and you have our thanks for your continued patience.

08/19/2012 @ 12:20 PM CST

The root cause of the issue has been identified and corrected at this time. At this time, service has been restored.

More Details

We apologize for the significant downtime this morning. We have just resolved the issue and the system is coming back online at this time. You can expect your website to be accessible immediately.

We identified the issue initially as a kernel panic. Unfortunately, due to some problems with our debugging tools, our recovery time was delayed significantly versus typical similar situations. Once we were able to begin debugging the issue, it was identified as a filesystem configuration error or malfunction. Ultimately it was determined to be a filesystem configuration error on the primary (root) filesystem and it has now been resolved.

We would like to extend our deepest apologies for the downtime today. This downtime could not have been avoided; however, it could have been reduced significantly had our debug & recovery tools been more thoroughly tested prior to this issue. We are making corrections to our internal processes & recovery methods to eliminate extended downtime issues such as what occurred today.

We will offer SLA credits to all customers on the Goliath server upon request, up to 1 month service credit, per our SLA.

I would like to personally thank you for your continued patronage to our business and for your patience and understanding throughout the service outage today.

Regards,

Matt Eli

The primary partition of our primary nameserver system has encountered a catastrophic failure this afternoon. We are getting a new set of drives in place and reimaging them at this time. The primary nameserver should be back online within the next few hours. In the meantime, we will keep you posted here with further information. Service speed or availability should not be impacted by this problem, however if you do see any trouble, try clearing your DNS Cache to remedy the issue.

This affects the following nameserver IPs:

65.254.36.170 (ns1.theservercompany.com)
65.254.36.172 (ns1.geekstorage.com)

This should not cause any downtime for your site(s)!

We are performing an upgrade to the Xen HV3 hardware configuration, as the first in a line of multiple hypervisor upgrades which will provide RAM upgrades for the currently available VPS plans (if you are not on HV3, be patient, upgrades are coming to all hypervisors soon :)). Downtime is expected to be around 20-30 minutes, and occur on Thursday morning 7/19/2012 between 12:01AM and 4:00AM CDT.

07/19/2012

The server upgrade has been completed at this time.

06/12/2012 @ 03:20 AM CST

We are currently investigating an issue with the Atlas server, which is causing connections to fail.

06/12/2012 @ 03:46 AM CST

Atlas is experiencing a large DDoS attack. We will attempt to bring the server back online as soon as possible.

06/12/2012 @ 03:51 AM CST

Service has been restored on the Atlas server. The server is still under attack and further connection issues may be experienced.

06/08/2012 @ 10:30 PM CST

The Goliath server is being hit by a large DDoS attack at the present time. We are doing our best to mitigate the attack,  however, we anticipate services to be inaccessible intermittently for the time being.

Thank you for your patience. If you have any questions, please contact us.

06/08/2012 @ 11:35 PM CST

We have been able to restore service to users on the Goliath server at this time.